Terms and Conditions

USER: The travelling user who uses the portal and its mobile applications.

ADVERTISER: A person, professional user, intermediaries, tour operators, transversal figures in the tourism and/or real estate sector such as tourist agencies, travel agents, property managers and other similar figures who have completed registration and offer through the Website or App Experiences, Activities or Services. 

Acceptance of terms and conditions

Your use of the Website or Travit app is subject to your irrevocable acceptance without modification of these Terms of Use and your use of this Website in accordance with and in compliance with these Terms. The Terms set out below constitute the entire agreement between you and us. If you do not intend to read or accept these Terms, do not use the website. By accessing any part of the site, you acknowledge your agreement to be bound by these Terms.

Purpose and Nature of Our Service 

Through the Website we provide an online platform through which Advertisers can advertise experiences, activities or services when available for booking and through which users of our Website and App can make such bookings. We are not estate agents, brokers, tour operators or insurers. We act only as an intermediary between Advertisers and Users. From the moment a User makes a booking through the Website or App, Advertisers enter into a direct contractual relationship (legally binding) between themselves and the User. The Company is not a party to any agreement between the Advertiser and User, and has no control over the conduct of users of the Website or App or any experiences, activities and services, and disclaims all liability in this respect.

Our Website does not constitute, and should not be construed as, a recommendation or endorsement of the quality, level of service or rating of any experience, activity or service made available to book. The company’s responsibilities are limited to: (i) facilitate the availability of the Website and its service and (ii) serve as a limited agent of each Advertiser for the purpose of accepting payments from users on behalf of the Advertiser.

Information

In providing our Services, the information we disclose are based on information provided by Users and Advertisers. Therefore, Users and Advertisers are fully responsible for informing us with their up-to-date information. While we will use reasonable skill and care in performing our Services, we will not verify whether, and cannot guarantee that, all information are accurate, complete or correct, nor can we be held liable for any errors (including manifest and typographical errors), any interruptions (whether due to failures, repairs, upgrades or maintenance (temporary and/or partial) of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Advertisers remain responsible at all times for the accuracy, completeness and correctness of the (descriptive) information displayed on our website.

Our services are made available to Users for personal and non-commercial use only. Therefore, Users are not allowed to resell, deep link, use, copy, monitor, display, download or reproduce any content or information, software, products or services available on our website for any commercial or business use or competitive purpose.

Users will be able to book experiences, activities or services through the Website or App based on the information provided by the advertiser.

Please refer to our privacy policy for more information on how we process the information the user provides us with.

Booking process

Users may offer to make a booking through the Website or App by following the procedures set out on the Website or App for making an availability request or instant booking request.

Once the availability request has been made, the advertiser concerned will be informed and they may accept or decline the availability request. Advertisers are obliged to confirm or reject the availability request at any time. If the availability request is subsequently accepted by the advertiser via our website, the user will receive an automatic email confirming the availability of the advertiser’s booking.

Once such contact details have been provided, all communication regarding, for example, booking details and information, including but not limited to, arrival times and key management, should be direct between the user and the advertiser, as facilitated by our service where required/applicable.

Upon receipt of the booking confirmation email, guests enter into a direct contract with the advertiser concerned. Advertisers are not obliged to confirm any activity, experience or service until a booking confirmation is sent via the website or App to users and no booking is guaranteed with an advertiser until payment has been made by the user in accordance with this agreement. However, once a booking confirmation is issued, advertisers are solely responsible for providing the activity, experience or service referred to in the booking confirmation.

During the booking process users will be asked to provide their payment card details and billing address. 

As a User, if you cancel your booking, the provisions and refund levels stated in the Terms and Conditions transcribed in the booking confirmation will apply. Please note that no refunds will be given after the last date set out in the cancellation policy selected by the advertiser concerned. Any monies collected and received by the Company from Users for bookings made on the Website or App will be retained by the Company subject to the Company’s conditional obligation to transfer or account for such monies to Advertisers less our Fees.

Payment and Refund

The prices on our Website or App include: (a) the fee for performing the activity, experience or service and any additional costs determined solely by the Advertiser (and not by us), plus any applicable taxes and VAT (“Host Fee”); and (b) a service fee, chargeable and disclosed to Advertisers by the Company on a percentage basis (typically 15%) ©. 

The Company collects a payment from you (the User)  through the Website equal to the Advertiser’s Commission and our Fees immediately when the Advertiser accepts the booking and a booking confirmation is sent to you by the Advertiser. Advertisers set the currency in which they request payment.

As set out in this Agreement, the Company shall remit payment, less our Fees, to the Advertiser’s bank account in the currency set by the Advertiser within five working days in the UK (i.e. days when banks are open in the UK) of the scheduled start date of the activity, experience or service booked by the User, subject to any other arrangements agreed between the Advertiser and the Company.

As a User, you authorise and agree that the Company will debit (directly or indirectly via a third party payment processor, subject to such third party’s terms and conditions) your card with the amount of the Commission plus our Fees upon confirmation of your booking by the Advertiser. 

Payment will be taken by debiting the Commission plus our Fees from one of the acceptable payment methods listed on the Website (Paypal, Stripe, Oveit, Wix Subscription) and such payment shall be made in the currency specified by the Advertiser. Cash or cheques are not accepted as payment methods, therefore we cannot be held responsible for any loss of money or cheques. As a User, you agree to pay all fees and charges contained in the Advertiser’s booking confirmation as accessed through your Account, regardless of whether the Service has been accessed by you or a third party using your Account.

Prohibited Uses – Intellectual Property Rights

Any content, including, but not limited to, trademarks, logos, symbols, domain names, designs, industrial designs, images, photographs, backgrounds, icons, navigation tools, text, among others, of this software or related to the products and goods displayed on the Website or App are protected by copyright and intellectual property and are the property of the Company or third parties authorised by the Company to develop activities on the Website. Users and advertisers agree to respect the intellectual property rights of the Company and others and understand that the intellectual property of this Website or App may never be used in any manner or medium without the prior written permission of the Company.

The Company is not liable for any damages suffered by a User or advertiser who has copied, transferred, distributed or otherwise protected the content used in this website or App by infringing the rights of third parties.

The Company grants the user a non-exclusive, non-transferable right to use the Software and our Services, solely for the purpose of advertising or offering an activity, experience or service through our Website or App (for advertisers). All rights not expressly granted to the user are reserved by the Company and its licensors.

Accuracy of information

All information on the website or App is provided in good faith. The specifications on the services present on the website have been provided directly by the providers, suppliers and owners/operators. The information on the site is intended as a general aid and guidance and its use is entirely at your own risk. We cannot be held liable for incorrect information provided or for any loss, costs or damage of any kind resulting from the use of the website or from the inability to access or use the website.

 

Technical operation

Occasionally problems may occur that are not of our making, such as server malfunctions or incompatibility with certain browsers. In any case, we will endeavour to reactivate the service or simply install additional compatibility plugins as soon as possible to ensure optimal navigability.

Code of Conduct

Although we provide a good level of security on a daily basis, we cannot accept responsibility for any damage incurred through browsing, such as the incautious purchase of services or goods by a third party agency published on our website. We reserve the right to suspend and delete a user at any time if inappropriate conduct is deemed to have led to this action being carried out without warning.

Our responsibilities

Neither the Site Owners, nor any of its officers, employees, affiliates or other representatives shall be liable for any loss or damage arising out of or relating to the use of information, products, services and/or materials offered through this website.

Age Limits

You confirm that you are of the appropriate legal age to use this website and to create legally binding obligations for any liability you may incur as a result of using this website. You acknowledge that you are financially responsible for any use of this website made by you and anyone using your login information.